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Loyalty FAQs

 

What is the BoMa Benefits Program?

 BoMa Benefits is our free rewards program! The more you spend, the more (and better) perks you get. Yep. It’s that easy and that good. 

How do I join?

Joining is easy. All you have to do is create an account here. Already have an account? Consider yourself in. In the future, all you have to do is log into your existing account to view your status and benefits. 

How do I check my BoMa Benefits status?

You can login to your account online at any time to see your status and see how far away you are from reaching the next tier.

How do I access my discount?

Once you are in Earth tier, your 10% discount will auto-apply to any order that is eligible at checkout. Once you progress to Air, Water or Light tiers, your increased discount of 15%/20%/25% off will also auto-apply. Easy!

How do I receive my birthday and annual gifts?

All BoMa Benefits Members who have indicated their birthday within their account will be sent a birthday discount during the month of their birthday. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from us. Log into your account to indicate your birthday.

What are other benefits?

Signing up for the BoMa Benefits Program gives all members early access to sales. Air, Water and Light tier members will receive early access to product launches and flash sales. Water and Light members will have access to a personal shopper concierge and Free Standard Shipping days as well!

What are the shipping benefits?

Water and Light members will have free Standard or Priority shipping days.  Please note: this benefit applies to domestic customers only. 

How is my tier status determined?

Your BoMa status is determined by how much you spend every 12 months after the date you were enrolled (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account. Each time you graduate to to a new tier, your 12 months resets. Visit our Terms and Conditions page to view full program details. 

What happens if I make a return?

Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account. Any abuse of the Terms and Conditions of the program via returns will result in the member being blocked from the program.

Will my previous spend be counted towards my current status tier?

At program launch in May 2022, if you have an existing account on bohemianmama.com, you will automatically be placed into Earth and enjoy those benefits immediately free of charge. Your account will then follow the outlined program and update based on your spend or every 12 months.

What doesn’t count towards my status?

Purchases made with gift cards or store credit are not eligible towards your BoMa Benefits status. For more information around eligible purchases, view our Terms and Conditions here. 

Can I sign up if I don’t live in the U.S.?

Yes you can! Unfortunately some of our benefits don’t translate to international customers (Personal SMS Shopper Concierge) but you can enjoy all of the other benefits (yes, the discounts!) 

How do I leave the program?

If you no longer want to be a BoMa Rewards Member or have an account on Bohemian Mama, please reach out to hello@bohemianmama.com  to have your account removed.