Can I cancel or make changes to my order?
Due to our products shipping from multiple warehouses, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If you want to cancel or make changes to your order, please reach out to our support team at email@example.com and we will do our best to accommodate your request.
How do I check my order status?
You will receive an order confirmation to the email address you provided once your order is placed. You will receive an additional email with tracking information as soon as your order is ready to be shipped. Please make sure to check Product Descriptions for any estimated ship dates if your product is listed as “PRESALE” as those items will ship at a later date.
When will I receive my items and how can I track delivery?
You can track the status of your orders in your Bohemian Mama account. You will also be sent an order confirmation email with your tracking number once your order is ready to be shipped. We aim to ship all orders within 2-3 business days.
When will my order ship?
We do our best to ship all orders within 2-3 business days. Rush shipping does not include a 24-48 hour processing time, however we do our best to accommodate each customer the same day.
How do I know when my Presale item will be shipping out?
All presale items have estimated ship dates listed in the “Product Description” of their product page. Please keep in mind these dates may change as they are only estimates from the brands. Continue to check the product descriptions for updates. Presale orders cannot be canceled, but store credit can be offered if you would like to switch to a different item.
What happens if my order is stolen?
Bohemian Mama is not responsible for lost or stolen packages that are successfully delivered to the address provided by the customer. Please verify your address before submitting your order as we often cannot make any changes to the address. We offer shipping insurance through Green Shipping Protection at check-out for potential shipping issues. Green Shipping Protection will cover lost, stolen or damaged packages. If you choose not to use Green shipping insurance, Bohemian Mama is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. Once the order is passed along to the mail carrier, the shipment becomes the customer's and carrier’s responsibility. Green insurance claims are easily filed using this link: http://reorder.corso.com/
My package says that it was delivered, but I can't find it. What should I do?
Oh no! When this happens, we ask the customer to do the following: 1) Verify the shipping address you provided in your shipping confirmation email. 2) Look for a notice of attempted delivery. 3) Look around the delivery location for your package. 4) See if someone else accepted the delivery in your household or a neighbor. 5) In rare cases packages may say delivered up to 48 hours prior to arrival. We understand that not receiving an item on time is very frustrating and we will do everything we can to remedy this for you. We often recommend contacting your local carrier services as they can get in touch with local drivers to obtain drop off information as well. If you completed steps 1-5 and the package still hasn't popped up within 48 hours of being delivered, you can file a claim directly on the Green Shipping Protection website ( http://reorder.corso.com/ ) if you had Green Shipping Protection on your order. You will need to file a claim on the carriers website directly if you did not have Green Insurance.
Are duties included in shipping fees?
If you are buying a product from a country outside of the US, you may be subject to relevant duties charged by your carrier. We do not control any country-specific tariffs and duties imposed on your order by your respective government. Taxes and Duties will likely be charged on the items you order. If Taxes and Duties are placed on your package by officials, these fees will be your responsibility. If you used a promotion code on your order, you would be charged Taxes and Duties based on the original price. Border agencies legally obligate us to show any item(s) purchased at the original price.
Does Bohemian Mama ship Internationally?
Yes! International shipping is calculated at checkout. Additional fees may apply for oversized packages. In this case we will contact you to arrange payment. We ship through DHL, FedEx, and UPS.
Why isn’t my promo code working?
Many brands prohibit us from discounting their products, so your discount code may not work on all items in your cart. You can find a list of excluded brands here: PromoExclusions
I have a size & fit question. How do I find this information?
Each product has size information listed in the product description of the page.
I received the wrong item, what do I do?
Please contact us right away at HERE to get this fixed for you.
I cannot find the answers to my question, how do I reach customer service?
Simply email us at firstname.lastname@example.org or call us at (866) 545-2662 and we’ll help you out.