Ivy House by Bigjigs Toys US
Shipping & Returns
Don't love it? We'll gladly accept your eligible items within 30 days of purchase for refund or store credit, provided that your item is unworn, unused, and still has its original tags attached. A $7.95 shipping and handling fee will be deducted from the return. Items that require a bulk ship charge may require additional shipping and handling fees subtracted from the refund. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage that has not been reported.
To Process a Return or Exchange click here
Preloved: Did you miss the return window but want to earn cash or credit for your merchandise? You can now buy and sell Bohemian Mama from your peers! Learn more at bohemianmama.treet.co
Exclusions (Store Credit Only)
- Lack of Color and Gigi Pip Hats - Due to the high demand and shipping costs related to our hat collections, any hats purchased are returnable for store credit only. Please make sure to check our size guide prior to making your purchase. Please note a return ship fee of $15.00 will be deducted from your store credit refund on hats.
- ANY full priced products, not from an excluded brand, using any promotion code with discounts over 10% are returnable for store credit only.
- Presale items are non-refundable, you may request store credit if alternative to the item is needed.
- 2 Mama Bees
- 3rd Ritual
- Famo Kids
- Gift Cards
- Health & Beauty
- Jiggy Puzzles
- Little Big Playroom
- Mantana Organics
- Manhattan Toys
- Million Dollar Baby
- Nursery Works
- Poppie Toys
- Snuggle Me Organic
- Teamson Kids
- Tender Leaf Toys
- TiiPii Beds
- Unreal Fur
- Wonder and Wise
- Yuuma / Yuuma Collection
- *Products marked final sale*
If you wish to exchange an item, please click the process a return link to process a return for the item that did not work for you. You will be able to SHOP NOW with your credit to purchase the item of your choosing or choose a store credit that you can use for a future purchase.
Credit Card Chargebacks & Scams
Any credit card charge-backs will be handled by our collection agency. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.
At this time we cannot provide a shipping label for international returns, so we have waived the $7.95 handling fee! Please include your order number inside of the package along with your email address. Please note that Bohemian Mama will not be responsible for goods lost in shipment. You can mail your shipment with tracking to:
Bohemian Mama Returns
741 Asbury Avenue
Ocean City, NJ
Received damaged or the wrong item?
If you receive a damaged item or wrong item you must notify us with 24 hours of delivery at firstname.lastname@example.org. Please provide us with your order number and photos of any damage so we can help you. Please note, if your package was damaged in transit and you had Green Shipping Protection on your order you can file a claim directly on their website at http://reorder.corso.com/
When will I receive my refund? Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.
Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping fees will not be refunded.
Can I return an item that is marked final sale? “Final Sale” and other non-returnable items may not be returned or exchanged. Items are marked as “Final Sale” on the product description page, in your shopping cart and at the checkout screen.
My item is marked as Final Sale but it was not on sale. Why can’t I return it? “Final Sale” is an industry-wide term used to refer to items that cannot be returned. This is different from an item that is “on sale” which means that the item may have been sold at a discounted price. These items may include items that ship directly from vendors and do not allow us to send back returns.
Thank you for shopping at Bohemian Mama! If you have any further questions please email us at email@example.com or call us at (866) 545-2662 and we will be happy to assist you!
Lost or Stolen Packages
We offer shipping insurance through Green Shipping Protection at check-out for potential shipping issues. Green Shipping Protection will cover lost, stolen or damaged packages. If you choose not to use Green Shipping Protection, Bohemian Mama is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. Once the order is passed along to the mail carrier, the shipment becomes the customer's and carrier’s responsibility. Green insurance claims are easily filed using this link: http://reorder.corso.com/
Below are shipping estimates, the dates shown at checkout will be the most accurate. For International Shipping please allow 5-15 business for standard shipping. We are not responsible for international packages lost by carrier.
|SHIPPING METHOD||SHIPPING TIME||SHIPPING FEE|
|Standard US||3-7 business days||$5.95-$10.95 or Free Ship on orders $149+|
|Express US||2-3 business days||Add $30|
|Overnight US||1-2 business days||Add $65|